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FAQ's

All your questions answered!

What are the measurements of the sofa?

(H) 26.4in x (L) 83.5in x (W) 37.8in

What is the weight of the sofa?

94 pounds

How much weight can the sofa hold?

Up to approx. 3,000 pounds

Will it fit through my door?

The sofa will fit through most doors, around 16 inches and wider! Here are the dimensions of our box: (H) 26.8in x (L) 37.8in x (W) 15.8in

Do I need tools to setup the sofa?

NONE! Elephant in a Box has a tools-free setup process with no small parts or thumb screws. Here are the instructions

Do you offer any financing plans?

Yes, when you check out with PayPal you can pay in 6 months, with 0% APR. We also accept Klarna and PayTomorrow.

What does lifetime guarantee really mean?

If anything happens to the structure or hardware of the sofa, we will fix or replace it immediately. You have a lifetime guarantee on all structure and hardware and the fabric has an industry standard warranty of 3 years!

What if I end up not liking the sofa?

If you are worried about the look, comfort or convenience of the sofa, that’s OK! The Elephant in a Box sofa comes with a Satisfaction Guarantee, meaning you will have 30 days to test out your new sofa.

Is the sofa comfortable?

Our Elephant Core, made of honeycomb, provides uniform support throughout the sofa, unlike other sofas that just have beams/bars, and the seats and cushions are made of top quality foam and filling making them super comfy!

I am a tall person, will it work for me?

The sofa is 83.5inch long! We have 6.3 customers who have no problem fit right in, sleep and sit comfortably.

How does it hold up with cats and dogs?

The sofa is pet friendly, the fabric is 100% polyester, making it very resistant, we've had positive feedback from lots of our furry customers. Here's an article from Dailymom, highlighting how 100% polyester makes a great fabric for intense use, including pets. Dailymom article

How does the sofa do with energetic children?

As our sofa can take 3,000lbs +, it is fine to jump, crawl, roll and other various activities, here's a quote from one of our customers: "My family really does love the product - we've napped on it, the kids are living on it, having pillow fights with the back pillows, etc. and it's surviving which is a big deal with my 4 boys LOL!" Kristin - Florida

Is your sofa fire resistant?

The sofa is compliant with California law for flammability standards TB 117-2013.

Is the sofa easy to clean?

It's super easy to clean as all covers are easily removable and machine washable!

Will it be able to keep up with all the activities?

Our sofa is so resistant you can jump, roll and everything in between!

What if I have any other questions?

You can always reach us at happy@elephantinabox.com

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¿Aún tienes preguntas?

¿Aún necesitas ayuda o solo tienes una pregunta? ¡Estamos a tu servicio! Nuestro servicio a cliente está disponible de lunes a viernes de 9 am a 5 pm, si necesita ayuda en cualquier otro momento, completa el formulario o envíanos un correo electrónico a hola@elephantinabox.mx y te responderemos lo antes posible.

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